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| telephone conversation dialogue for advanced speakers |
Telephone conversation dialogue for advanced speakers. Master the art of phone conversations for personal and professional success.
Advanced English Conversations on the phone
Situation: Lisa is having some problems with her exercise bike, and she is calling Sport Center
to have it repaired.
Nancy: Thank you for calling the Sports Center. May I help you?
Lisa: I bought an exercise bike from your store last year and am having problems with it. I
need to have it repaired.
Nancy: Let me connect you to the Service department. One moment, please.
Karen: Service department, this is Karen. How can I help you?
Lisa: Last year, I bought an exercise bike from the Sports Center, which needs to be repaired.
Karen: What seems to be the problem?
Lisa: I am not very sure, but I think there is a problem with the bike’s computer console because
the LCD screen does not display the different features.
Karen: Nothing was on when you pushed the Start button?
Lisa: No, nothing.
Karen: What is your bike model?
Lisa: It is a 126 Upright Ford Bike.
Karen: I can send a technician out to take a look at your bike. It will cost $75.00 for labor. Also,
if we have to replace any parts, that will be extra.
Lisa: That is expensive. Isn’t the repair cost covered by warranty?
Karen: When exactly did you purchase your bike?
Lisa: About fifteen months ago.
Karen: I am sorry. The standard warranty only covers a year. Did you buy an extra warranty
coverage at the time of purchase?
Lisa: No, I did not. Are there any other options besides paying $75.00 for repair labor?
Karen: No, I am afraid not.
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Lisa: I guess I just have to pay for the repair. When can you send a technician?
Karen: I am available next Thursday, November the twenty-third, at 2:00PM. Otherwise, the
next date has to be December the eighth at 10:00AM.
Lisa: I take this coming Thursday. Will you send out a reminder?
Karen: Somebody will give you a call the evening before to confirm the appointment.
Lisa: Will the technician accept credit card payments?
Karen: Yes, he will. By the way, you can buy the extra warranty coverage now if you want to.
Lisa: How much does it cost?
Karen: Fifty dollars for a one-year warranty, seventy-five dollars for two years, and a hundred
dollars for three years.
Lisa: Does it cover both labor and materials?
Karen: It covers everything. Do you want to sign up for it?
Lisa: Oh, I do not know.
Karen: It will be good for you. We will send a technician any time the bike needs services. It
does not matter how many times you call us in a year. Also, if we cannot fix the problem, we
will provide you with a new exercise bike.
Lisa: OK, I want to sign up for the two-year warranty program.
Karen: I think it is a good investment. Are you going to pay by credit card now, or do you want
me to send you a bill?
Lisa: Send me a bill, please.
Karen: One last thing before I let you go, I need your address, please.
Lisa: 995 Silver Lake Street in Long Beach.
Karen: OK, it is all set. Is there anything else I can help you with today?
Lisa: No. Thank you for your help.
Karen: You are welcome. Have a nice day!
Advanced useful expressions in the above conversation, which occurred on the phone
- "May I help you?" - A polite way of asking someone if they need assistance or support.
- "Let me connect you to the Service department. One moment, please." - An expression used to indicate that the caller is being transferred to the appropriate department.
- "What seems to be the problem?" - A question used to gather more information about an issue or concern.
- "When exactly did you purchase your bike?" - A question used to determine whether or not the item is still under warranty.
- "The standard warranty only covers a year." - A statement that informs the customer about the standard warranty policy and its duration.
- "No, I am afraid not." - A polite way of saying that there are no other options available.
- "Will you send out a reminder?" - A question used to confirm the appointment and request a reminder.
- "Does it cover both labor and materials?" - A question used to clarify what the warranty covers.
- "It will be good for you." - A statement that suggests that the warranty program would benefit the customer.
- "Send me a bill, please." - A request for the bill to be sent to the customer.
- "One last thing before I let you go, I need your address, please." - A polite way of asking for the customer's address for billing and service purposes.
Comprehension questions on the telephone conversation dialogue
- What was the reason for Lisa's call to the Sports Center?
- What is the name of the person who handles service calls at the Sports Center?
- What was the problem with Lisa's bike?
- Was the repair cost covered by warranty?
- What is the cost of the labor charge to repair Lisa's bike?
- Is there any other option besides paying $75.00 for repair labor?
- When is Karen available to send a technician?
- How much does the two-year warranty coverage cost?
- Does the warranty coverage cover everything?
Answers to the comprehension questions on the telephone conversation dialogue for advanced speakers
- Lisa called to have her exercise bike repaired.
- Karen is the name of the person who handles service calls.
- The LCD screen did not display the different features.
- No, the standard warranty only covers a year, and Lisa did not buy an extra warranty coverage at the time of purchase.
- The labor charge is $75.00.
- No, there is no other option.
- Karen is available next Thursday, November the twenty-third, at 2:00PM.
- The two-year warranty coverage costs $75.00.
- Yes, it covers everything, including both labor and materials.